Terms of Use & Privacy Policy
TERMS OF USE [Holistic Hydration PLLC] Effective Date: September 22, 2026
1. Scope of Website Use. These Terms govern use of holistichydration.com (the “Site”), operatedby Holistic Hydration, PLLC (“Holistic Hydration,” “we,” “us,” or “our”). Please read them before using the Site. The Site providesgeneral information and ways to contact us. These Terms do not themselvesauthorize treatment, charges to a payment card, promotional messages, ordisclosures of health information.
2. Medical information and emergencies. Site content is general educational information and is notindividualized medical advice, a diagnosis, or a treatment recommendation.Visiting the Site or sending an inquiry does not, by itself, establish aclinician-patient relationship. Actual clinical services are subject toprofessional assessment and separate informed consent. Do not delay necessarymedical care because of Site content. Call 911 for an emergency; call or text988 for suicide or crisis support. Our website, email, and booking telephone linesare not emergency services and are not continuously monitored.
3. Service eligibility and appointments. Services require an appropriate clinical evaluation and maybe declined or modified when medically inappropriate or unsafe. Results are notguaranteed. Call (206) 853-7054 to request a Holistic Hydration appointment. Aninquiry is not a confirmed appointment until we confirm it. Services forminors, if available, require appropriate consent and compliance withapplicable law; these Terms do not establish a minimum age for independentmedical consent.
4. Holistic Hydration and Sundew services. Holistic Hydration provides self-pay services and does notbill insurance for those services. Insurance-billed in-office infusion appointments are arranged through Sundew Integrated Recovery. Contact Sundew at (425) 224-7188 for those appointments and insurance questions. Coverage is notguaranteed and depends on the plan, benefits, medical necessity, authorization requirements, and services provided. Before treatment, confirm which entity isproviding the service, maintaining the record, and billing you. Sundew servicesare governed by its applicable patient policies and privacy notices.
5. Prices and payment. Holistic Hydration payment is due at the time of service unless otherwise agreed in writing. We will disclose the applicable price and any additional intake, travel, or other charges before you agree to the service. A displayed self-pay price is not an estimate of insurance benefits orpatient responsibility for Sundew services. Where required, uninsured or self-pay patients will receive a Good Faith Estimate; website prices do not replace that estimate.Prices for future purchases may change. A website update does not retroactively change an agreed appointment price or the value of treatmentsalready purchased under a prepaid package. Any proposed change to an existingagreement will be addressed directly and only as permitted by that agreementand applicable law.
6. Cancellations and missed appointments. For Holistic Hydration appointments, cancel or reschedule at least 24 hours before the scheduled appointment time. Cancellations or rescheduling with less than 24 hours’ notice, and missed appointments, may incur a $100 fee per occurrence, subject to the policy disclosed and agreed toat booking and applicable law. Any charge to a stored card requires anappropriate payment authorization. These website Terms alone do not authorize a charge. Sundew appointments follow Sundew’s applicable policies.
7. Packages memberships and refunds. Package contents, expiration dates, refund conditions,recurring-payment terms, and any cancellation requirements must be disclosedbefore purchase in the applicable purchase agreement. These Terms do not createan automatic renewal, new expiration date, or blanket nonrefundability rule.Contact us to resolve a billing question or request a refund. Nothing in theseTerms limits a refund or other remedy required by law.
8. Appropriate use and intellectual property. Do not use the Site unlawfully, interfere with itsoperation, attempt unauthorized access, impersonate another person, or submitinformation you are not authorized to provide. Site content belongs to HolisticHydration or its respective licensors and owners. You may view and printcontent for personal, noncommercial use. Other reproduction or commercial userequires appropriate permission, except as permitted by law. Nothing restrictsyour lawful access to or use of your own health records.
9. Privacy communications and external links. Our Website Privacy Policy and, where applicable, ConsumerHealth Data Privacy Policy explain information practices. Website use is not asubstitute for consent or authorization required by law. External websites havetheir own terms and privacy practices.
10. Website availability and limitations. We may update or suspend Site features and do not guaranteeuninterrupted access or error-free content. To the extent permitted by law, theSite is provided as available without warranties concerning websiteavailability or fitness for a particular informational purpose. These websitelimitations do not disclaim our clinical standard of care or excuse inaccurateadvertising.To the extent permitted by law, we are not liable for indirect orconsequential losses arising solely from use of the Site. This provision doesnot limit liability for clinical negligence, personal injury resulting from ourconduct, fraud, willful misconduct, unlawful disclosure of information, or anyliability or consumer remedy that cannot lawfully be excluded.
11. Changes governing law and contact. Washington law and applicable federal law govern theseTerms. No provision waives a nonwaivable right or requires an unlawful venue.Updates apply prospectively from the posted effective date and do not replaceany consent required by law or amend an existing treatment or purchaseagreement without a lawful basis. If a provision is unenforceable, theremaining provisions continue to the extent permitted by law. Contact Holistic Hydration, PLLC at contact@holistichydration.com or(206) 853-7054. Business address: 5005 200th St SW, Ste D, Lynnwood, WA 98036.
WEBSITE PRIVACY POLICY [Holistic Hydration PLLC] Effective Date: September 22, 2026
1. Scope. This Policy explains information practices relating toholistichydration.com and inquiries directed to Holistic Hydration. Clinicalrecords are also governed by applicable health-information laws and patientnotices. This Policy does not replace a HIPAA Notice of Privacy Practices. TheConsumer Health Data Privacy Policy separately addresses information subject toWashington’s My Health My Data Act.
2. Information and sources. When you contact us, we receive the information you provide,such as your name, telephone number, email address, appointment preferences,and message content. An inquiry may reveal health information or a service youare considering. Please provide only what is needed to arrange a response.Intake, treatment, and payment information collected during care is handledthrough the applicable clinical and administrative systems.
3. Purposes. We use inquiry information to respond, coordinate requestedappointments, explain services, and manage related administrativecommunications. Technical information supports website delivery,troubleshooting, and security. We process information as necessary to meetlegal obligations and address legitimate billing or service concerns, subjectto applicable health-information restrictions.
4. Marketing preferences. Promotional texts are optional. We obtain consent required for the typeof message and sending method, and do not condition treatment or purchase onmarketing consent. Reply STOP or contact (206) 853-7054 orcontact@holistichydration.com to stop promotional texts. Message frequencyvaries; message and data rates may apply. We honor other reasonable withdrawalrequests. Website use, a general intake signature, or provision of a phonenumber alone is not treated as blanket marketing consent
5. Security and retention. We maintain reasonable administrative, technical, andphysical safeguards appropriate to the information handled. No communication orstorage system is completely secure. This statement does not waive our legalresponsibilities for safeguarding information or responding to an incident. Weprovide any notices required by applicable breach-notification law.We retain information for the purposes described in theapplicable notice and for legally required recordkeeping. Retention depends onthe record category and applicable requirements. A request to delete website orconsumer health data is evaluated under the law governing that information;deletion rights under one law do not automatically require destruction ofmedical records governed by another law. Information subject to a validdeletion right will be deleted as required.
6. Requests concerning your information. Contact us to ask about your information, request correctionof contact details, change communication preferences, or request access to oramendment of health records. We will direct your request to the appropriateprocess, verify identity as reasonably necessary, and apply the governing law.For information subject to the My Health My Data Act, the separate ConsumerHealth Data Privacy Policy explains access, withdrawal, deletion, and appealrights.Start a request by emailing contact@holistichydration.comwith the subject “Privacy Request” or calling (206) 853-7054. Include your nameand a safe way to reach you. Do not send a Social Security number,identity-document image, or detailed medical history in the initial email. Wewill arrange a suitable verification and response method. For recordsmaintained by Sundew, contact Sundew at (425) 224-7188.
CONSUMER HEALTH DATA PRIVACY POLICY [Holistic Hydration PLLC] Effective Date: September 22, 2026
1. Scope and relationship to medical records. This Policy addresses consumer health data collected byHolistic Hydration that is subject to chapter 19.373 RCW, Washington’s MyHealth My Data Act. Consumer health data includes identifiable informationabout a person’s health or efforts to obtain health services. It can includeinformation conveyed in an inquiry before someone becomes a patient.Some information is exempt from that Act, includingprotected health information governed by HIPAA and health care information collected, used, or disclosed in accordance with chapter 70.02 RCW. Those exemptions concern the information and circumstances; they do not make every activity of a healthcare business exempt. Applicable patient privacy noticesand other laws govern exempt clinical records.
2 Categories collected and purposes. Contact information linked to a health inquiry: your name,telephone number, email address, and contact preferences associated with arequested service. We use these details to identify and respond to yourrequest.Health and service information you provide: symptoms,conditions, treatment interests, or other health details volunteered in a call,email, or text. We use this information to answer or route the inquiry,determine an appropriate next step, and arrange requested services. Do not sendmore medical detail than needed for initial contact.Scheduling and location information: requested service,appointment preferences, and a service address when needed for a mobileappointment. We use this information to coordinate the requested visit.Technical website information linked to a health-service inquiry may alsoconstitute consumer health data; its permitted purpose is website delivery,support, and security, not advertising profiling.
3 Sources. Sources include you, a representative you authorize,communications and scheduling providers acting for us, and website requestsgenerated by your browser. Where you request coordination with anotherprovider, that provider may supply relevant information only as permitted bylaw. Clinical information received through a lawful treatment exchange mayinstead fall under the medical-record exemptions described above.
4 Collection and sharing basis. We collect or share covered consumer health data only withthe consent required by law or to the extent necessary to provide a product orservice you request. When consent is required for sharing, we obtain itseparately from collection consent. Consent requests identify the information,purposes, recipient categories, and withdrawal method. Agreeing to generalwebsite terms is not a substitute for required consent.
5 Sale and other prohibited uses. We do not sell consumer health data or use it for targetedadvertising. We do not use geofencing around healthcare facilities to identifyor track people seeking care, collect their consumer health data, or sendhealth-related advertisements. Any new categories or purposes requiringaffirmative consent will be disclosed and consent obtained before the newprocessing begins.
6 Categories shared and recipients. As needed for a requested service or with required consent,we may share contact details linked to an inquiry, volunteered health orservice information, scheduling preferences, and a mobile service address withauthorized care-coordination personnel and providers. Vendors supportingcommunications, scheduling, records, hosting, security, or professionalservices may process the relevant information only within their authorizedrole. Technical website request information is processed by hosting and content-deliveryproviders.The specifically identified collaborating recipient isSundew Integrated Recovery when you request coordination of its services. Thisnaming does not establish common ownership or a legal affiliate relationship.No additional affiliate is authorized to receive consumer health data by thisPolicy. Disclosures required by law or for legally permitted security purposesremain subject to applicable restrictions.
7 Your rights and requests. For data covered by the Act, you may confirm processing,access your data and a recipient list with contact methods, withdraw collectionor sharing consent, and request deletion. Email contact@holistichydration.comwith “Consumer Health Data Request” or call (206) 853-7054. We verify identityreasonably without requiring a new account. Please initially provide only yourname, request, and safe callback details.We respond without undue delay, within 45 days of receipt;one additional 45-day extension is available when justified and explainedwithin the initial period. Access responses are free twice annually, subject tostatutory exceptions. Valid deletion requests extend to recipients and backups;backup deletion may take up to six months after authentication. We do notunlawfully discriminate for exercising these rights.
8. Appeals. To appeal a refusal, email the same address with “PrivacyAppeal” or call the same number and identify the decision. We respond inwriting within 45 days with reasons. If denied, we provide a complaint route tothe Washington Attorney General: https://www.atg.wa.gov/file-complaint.
9. Safeguards and updates. We limit access and use reasonable safeguards appropriate tothe information. Required processor contracts must govern permitted processing.We will update this Policy when practices change and obtain any requiredadvance consent. This Policy does not limit rights under other applicable privacy laws.Holistic Hydration, PLLCcontact@holistichydration.com | (206) 853-70545005 200th St SW, Ste D, Lynnwood, WA 98036
10. Requests concerning your information. Contact us to ask about your information, request correctionof contact details, change communication preferences, or request access to oramendment of health records. We will direct your request to the appropriateprocess, verify identity as reasonably necessary, and apply the governing law.For information subject to the My Health My Data Act, the separate ConsumerHealth Data Privacy Policy explains access, withdrawal, deletion, and appealrights.Start a request by emailing contact@holistichydration.comwith the subject “Privacy Request” or calling (206) 853-7054. Include your nameand a safe way to reach you. Do not send a Social Security number,identity-document image, or detailed medical history in the initial email. Wewill arrange a suitable verification and response method. For recordsmaintained by Sundew, contact Sundew at (425) 224-7188.
INFORMATION PROVIDED BY OR THROUGH THE SITE IS NOT DIAGNOSTIC, MEDICALADVICE OR A SUBSTITUTE FOR MEDICAL ADVICE. IF YOU ARE SEEKING INFORMATION BECAUSE YOU BELIEVE YOU OR ANOTHER PERSON HAS HAVE A SPECIFIC MEDICAL CONDITIONPLEASE CONTACT YOUR HEALTH CARE PROVIDER. IF YOU HAVE REASON TO BELIEVE THEREIS A MEDICAL EMERGENCY PLEASE CALL “911” OR YOUR OTHER APPLICABLE EMERGENCYNUMBER AT ONCE. YOU SHOULD ALWAYS SEEK THE ADVICE OF YOUR HEALTH CARE PROVIDERWITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION. YOU SHOULD NEVERDISREGARD THE ADVICE OF A HEALTH CARE PROVIDER OR CANCEL AN APPOINTMENT WITH AHEALTH CARE PROVIDER BECAUSE YOU ARE RELYING ON INFORMATION YOU HAVE READ ONTHE HOLISTIC HYDRATION WEB SITES.